Richa Expresses Reaction as MakeMyTrip and Air India Refund Her Money Following Tweet: ‘Would the Response Have Been as Prompt if It Weren’t a Celebrity?’
Richa Chadha Updates on Refund Issue After Criticizing MakeMyTrip and Air India
Shortly after expressing her dissatisfaction with the services of travel company MakeMyTrip and airline Air India, Richa Chadha shared a positive update on the resolution of her problem. In a tweet on Sunday, Richa mentioned that her money was refunded within two hours of her complaint about MakeMyTrip and Air India on Twitter.
In her tweet, Richa stated, “Update: Within hours of this tweet, I received the entire refund! For 2 weeks my assistant had followed up, to no avail. @makemytrip said the refund hadn’t come through from @airindia, hence the delay. I received one call from Air India’s social media team, not their customer service. I guess, they’re bothered by appearances, not poor service. Customers, plz always use your voice, big companies don’t care about you per se, they care about their image.”
Richa further questioned MakeMyTrip and Air India’s prompt response and expressed her gratitude for the assistance. She urged the companies to reflect on whether their promptness was influenced by her celebrity status. She encouraged them to address the concerns of ordinary customers with unresolved queries. Richa emphasized the value of positive public relations that cannot be purchased with money.
In conclusion, Richa Chadha wished everyone a happy new year, accompanied by heart and partying face emojis.
Richa Chadha’s Complaints Against MakeMyTrip and Air India
On Saturday, Richa Chadha took to Twitter to express her grievances against MakeMyTrip and Air India, alleging substandard services and unethical practices. She accused the airlines of canceling flights without notification or changing timings to cause inconvenience to passengers.
In her tweet, Richa wrote, “SCAM ALERT! @makemytrip @airindia Perhaps the best way for substandard airlines to make a quick buck is to cancel flights without intimation, or change timings so you miss your connections! With the collusion of so-called convenient flight booking portals like @makemytrip.”
Richa further criticized the customer service at MakeMyTrip, claiming that it hinders customers from claiming refunds. She accused Air India of pocketing business class fares without offering apologies for last-minute timing changes or displaying arrogance.
The actor advised her followers to avoid these two entities in 2024 and expressed her wish for their companies to face significant losses. She used the hashtags #BlacklistAirIndia and #BanMakemytrip to emphasize her dissatisfaction.
MakeMyTrip’s Response
MakeMyTrip responded to Richa’s tweet, expressing regret for any inconvenience caused and requesting her to share the booking ID via direct message for prompt resolution.
Richa’s Reaction
Richa, unimpressed with MakeMyTrip’s response, accused them of regretting nothing and declared that she had deleted their app from her phone. She urged her followers to support local employment and advised them to revert to traditional travel agents, referring to the companies as “crooks” and expressing a wish for their financial difficulties.
